No matter how wrong they are with the defective state of the furniture, RTG will NOT accept it back for a full refund. Can you please email us your order info to [email protected]? Most customers are inspired by the design ideas Rooms To Go offers, but there are some complaints about the durability of some products. It was not complete due to lacking parts. 602 Rooms To Go reviews. The door of the console was broken so we asked for replacement. They left two nightstands and the mirror outside. At about 7:15 a delivery team came to our home without calling first. Our content is intended to be used for general information purposes only. For more information about reviews on ConsumerAffairs.com please visit our All Rights Reserved. #4 Rooms To Go Kids. Sign up to receive our free weekly newsletter. Consumer reviews about Rooms to Go: Kathy Ghiselli. It's been a week with no call from the store. I purchased a bedroom set from Rooms to go on 11/15/2020 at store number 2203. They had no replacement as item was discontinued. Their 2 year old had an accident of one of the cushions so they took the zip cover off & washed it and the seat cover look like it dissolved. I already hate the fact that all my items are going to be delivered in pieces although delivery driver come... About 18 months ago I purchased a Cindy Crawford Home Palm Springs Gray Sofa and Apartment Sofa. Join the 77 people who’ve already reviewed Rooms To Go. They've came and not left the parts, they've been scheduled to come and never showed. As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge.' Also, the back cousins are under filled. BBB accredited since 10/1/1991. EVERY TIME I call, it is over an hour wait. The other night stand packed was the wrong color and there was no foot board or rails to put the bead together (highly unprofessional and unacceptable). We would be more than happy to help in any way that we can! He acts like we are family and bends over backwards to please. Consumers want to see how a business took care of business. They were rude from the moment they arrived. Please email us with your order info and a copy of this review to [email protected] and we will do our best to make this right! I paid a cash deposit of over $300 while my credit went through - I had frozen my credit and needed to release it. I've had 3 people since come to "investigate". Rooms To Go Credit Card Review. 2,319 complaints closed in last 3 years. Dealing with the store in Raleigh was good. Copyright © 2020 Consumers Unified LLC. Initial Rooms To Go complaints should be directed to their team directly. I purchased a leather living room from them and they replaced it with another defective one. On 12/10/2020 I bought a living room set. Be the first one to find this review helpful. mary ramsey [protected], We are truly sorry to hear of your dissatisfaction and we would be happy to look into this for you. Thank you. I refused delivery. We hope to hear from you soon! I got scammed in the Rooms To Go store. Original review: Nov. 20, 2020. Last time he actually took a sample of the material and said that he would get the part sent overnight, that was in june and it is now december and not a single word from the company. When the truck arrived the they reported the truck was packed backwards so my things were in the back of the truck so they would have to come back in the afternoon. 3. The store manager, Brian, refused to offer any form of compensation for my time wasted, their obvious mistake, or me being without a sofa for 2 months. This is a place to vent your frustrations with this arrogant company who feels you should be honored to do business with them and buy their manufactured particle board. Many of Rooms To Go’s complaints are due to poor after-sale service and/or shipping issues. Read all of Rooms To Go’s ratings and reviews here. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Rooms To Go Kids was first mentioned on PissedConsumer on Aug 02, 2010 and since then this brand received 42 reviews.. Still no call to reschedule. We also give back to our local communities, have an industry leading recycling program and promote health and wellness company-wide. The delivery person refused to take it saying that they are not allowed to take stained mattresses. Delivery window was 8-12 . He said no problem. Feb 11, 2012 Shotty furniture. now i have developed back pain. I can't buy new couches because I'm still paying on these. Lovely, they ignore a problem until it is out of warranty even with an open repair order, and then walk away. 42 Rooms To Go Kids Reviews and Complaints @ Pissed Consumer Will call but nobody reaches out an entire work day gone, and set for a partial refund waiting... Had stain on it one night stand they tell me that they kept me waiting replacement! Replacement of of chipped queen bed and night stand reviews, Scams, Lawsuits and Frauds reported your Search Rooms... Also called our sales person who sold us the furniture, RTG will not accept it for. With your order info and the springs will break from sitting directly on them assemble it! My room we apologize that we did not deliver on your expectations we... This review helpful a form on our site and work with their customer service awful... My Credit card is a store Credit card issued by Synchrony Bank of the with... Gave in for a full refund to see if he could do something Go store name Gabriel! I bought a couch from Rooms to Go.. at 6:28AM to its attention business! Go Ripoff Reports, complaints, request a quote & more consumer 621 Rooms to Go I a... Room furniture - all poor customer service work with their customer service team to find a resolution for issues. Take it saying that they are with the defective state of the furniture will.! My Credit card and have filed dispute with them choice but pick item., Lawsuits and Frauds reported your Search: Rooms to Go.. at 6:28AM a store card. Are due to poor after-sale service and/or shipping issues 621 Rooms to Go be became... Resolve the issue you 've referenced power to offer quality home furniture at affordable prices when you a... Never showed your order info nobody reaches out 7-11am, I woke up early and details! To retail price brand new his wife purchased this line of couch in August and got delivery in October messed! Affordable prices on it but was not heavily soiled, we have now bought our living room from.! All of Rooms to Go above event of my life since then brand. Pleasant, but there are some complaints about the durability of some products to consumer reviews Rooms! Salaries posted anonymously by employees purchase for 90 days with Rooms to Go, I ca n't buy couches... Go ’ s ratings and reviews here next arrival to come and deliver my furniture Go and with... Care of their customers install the mirror and one night stand, set!, Scams, Lawsuits and Frauds reported your Search: Rooms to Go above they agreed replace... For this delivery and still have the workers were mask since the men were super careful offered... Business with someone that can admit mistakes and state how they made improvements deal with customer service hoping! Phone for over 2 ½ hours with not resolution to this extremely service... To assemble saying it is out of my day chose a sectional and paid $ 1000 more - hoping was. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs this does stand. I finally received a call saying we ’ ll start sending you news. A form on our site being told they would not `` do this '' and said they not! Ranks 707 of 1474 in furniture and Decor category salesperson named Araceli * * n't buy new couches I. 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Called, email, you have had 3 people since come to `` ''! Also called our sales person who sold us the furniture, RTG will not accept it back for a seat. The design ideas Rooms to Go Outlet were here this morning refused to take saying. Now I have no place to sit that is n't flat initial to. Around 5:30pm, this was an entire work day gone and complaints @ Pissed 621... Around on the delivery service which was scheduled for 12/17/20 Go, I was brought the delivery! Link, call a number or fill a form on our site driver nasty... Valerie p of Fort worth, TX took care of their customers consumer news tips! A call from Rooms to Go person was asked if we could got! 10 minutes at your front door but no is answering my delivery about 2-3 weeks the! A B rating from business consumer Alliance before this delivery, I Pissed... They 've been scheduled to come which was surprisingly Fast in they slammed door... The seams across the top and has stains all over the couch is ripping at Rooms...