If you don't post the return by the specified date, we may close the request and you won't receive a refund. Buyer requests a return. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… If the buyer needs to use multiple packages to send something back, you'll need to buy your own return postage for each package. Tip If you don't ship the return by that date, we may close the request and you will not receive a refund. Uploading tracking to the return request lets the seller know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. Have you already opened a return request? When returning an item you should always use a tracked shipping service and upload tracking. If youre sending an item back using an ebay return shipping label heres how to print the label. Important Enter your search term to display live search results. What should I do if I sent back the item, but the seller didn't receive it? Fluffycloudland77 Sat 20-Dec-14 12:08:27. Learn more about returns on eBay and how return shipping labels work on eBay. Here are your options: If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Use TAB key to navigate results. If they offer a free returns policy, the seller should provide a way for you to return the item. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. eBay return postage labels are available for most domestic returns. Is there an easy way for me to create a return label through ebay even if i have to pay. Although I haven't yet had to do a U.S. return label (thank goodness), my understanding is that it's a 2-step process. Who covers the postage costs depends on why you're returning it. Choose Get a return label. Thick question! Print an eBay return label. To start a return, select the item you want to send back from your recent purchases above, or tap the Return your item button below. You’ll also receive a date by which you should ship the item back. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. If you're using a non-eBay label, the seller may have added the number for you. Scroll to the bottom of the Transaction Details page and click the Return Shipping Label link. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. The email from ebay was the seller cannot purchase a return shipping label and that I had 5 days to buy one and ship the device back or risk losing the refund. you will need to stick the label on the front of the parcel You'll need to send it back using the postage label or other method provided by the seller. Choose Print label. The seller should upload the tracking details for the replacement or exchange item to the return request. Here's how to add tracking information to your return or mark it as sent: You and the seller may come to an alternative arrangement about returning the item, such as bringing it in to one of their stores. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, manually add tracking details to the return. Your PayPal account is charged for the label. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Item is outside Parcelpoint or Australia Post guidelines: You can only buy eBay return labels for items up to a certain size and weight. Move your mouse cursor over My eBay, and then click Purchase History. i have used email label to email via ebay app and still didn't work, also tried on 2 different computer. If you're still having problems, I'd highly recommend calling Shippo. If they don't provide a paid method of return postage, or if they don't offer to reimburse you for return postage, let us know by asking eBay to step in. It's important to send the item back promptly. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. 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